About Us

Is My Business a Fit for Managed Workplace?

Agentless architecture with optional agents

Managed services has moved beyond the basics of managing servers and PCs and the agent based architectures of the past. Our advanced agentless architecture provides complete visibility and management of the entire IT infrastructure including devices applications, networks and cloud, while providing unmatched ease of use, security and control. An optional agent for off-network devices provides the ultimate in flexibility to optimize deployment for any end customer IT environment.

Responsive and knowledgeable technical support

With a limitless number of potential customer configurations, responsive and highly skilled technical support can make the difference in addressing customer issues and determining the success of your managed services business. For this reason Level Platforms provides expert unlimited free support included in the subscription price including account management, technical support, technical and business training services. Here is a typical Partner comment. "I love working with the technical support team. Always a pleasure to call in on a support issue knowing that the team will be able to get it resolved." Bert Freeman, HiTechnique.

Policy-based management

Managed Workplace employs an easy to use and comprehensive policy-based monitoring framework. Best practices policies are available today for many hundreds of products from over 100 vendors allowing the most advanced monitoring in the business. New policies can be created and applied quickly ensuring new products can be fully managed from the day of their release. Level Platforms auto-discovers and monitors all IT assets, including routers, switches, firewalls, servers, desktops, printers, unified communications, business applications, cloud services and more. Powerful group policies allow you to streamline your operations and lower costs. Scripts are great for automated service delivery but can never compete with policy-based management.

Open Vendor Ecosystem

A key to managed services success is the ability to differentiate your services based on the technologies and services you deliver. Level Platforms works directly with over 115 vendors to ensure you have the choice you need to support your business strategies. Level Platforms offers a vendor-agnostic open architecture that does not lock you into any anti-virus, BDR, or other vendor. Why allow yourself to be restricted to selling only what your RMM platform supports. Choose the best solution for your business and your customers and be confident that you can support it with Managed Workplace, where we already have deep monitoring support for all the AV and backup products included in competitor’s products. For partners moving away from locked in solutions we provide comprehensive support as well as pricing advantages for selected vendors. In the first half of 2011 Level Platforms will be introducing deep dashboard and reporting integration for leading BDR and security applications providing all the advantages of flexibility combined with low cost and ease-of-use.

Automation OnDemand

Level Platform’s new Automation OnDemand is the most powerful, simple and easy to deploy automation capability in the industry. With hundreds of pre-built standards-based scripts available in our library you can quickly automate most services operations. Rather than struggle with “script builder” applications that result in lock-in proprietary scripts, Level Platforms offers 48 hour turnaround for a professionally written tested and certified script addressing your needs. For MSPs upgrading from a competitor with a proprietary scripting system, Level Platforms offers a free script translations service as part of our standard upgrade package.

Pay as you grow pricing

Level Platforms uses partner-friendly subscription-based site pricing, so the partner only buys the number of licenses they need and in most cases will not have to pay for new devices added to any customer network. We know that if we do not continue to offer you the best product at the best price for your business you can switch to another product with no penalty. With managed services in a rapid state of evolution, why would you lock into a long term commitment, particularly with a product based on last generation architectures?

Powerful end-customer reporting

Attractive and informative reporting allows you to prove the value of your service and create compelling analysis supporting the need for product upgrades and new projects. Managed Workplace has the most advanced customizable reporting designed to increase the value of your services to the customer. Established MSPs appreciate the extraordinary value of customer reporting sometimes underweighted by those conducting initial technician-led product evaluations.

Built for MSPs. Sold to MSPs.

Managed Workplace is designed and built for MSPs. No product compromises are made to address the end user market. Our MSP Partners determine our priorities and our sole job is to ensure they win in their chosen markets. Managed Workplace is never sold directly to end user IT organizations. All sales are made through our partners and all leads are forwarded to them. We never compete with our partners.

On Premise and Cloud Editions

Level Platforms offers both On Premise and Cloud Editions of Managed Workplace. Both are proven, mature, robust platforms. On Premise Edition launched in 2004 while the Cloud Edition has been available since early 2007 and is widely deployed around the world. Unlike competitive solutions that lock you into one delivery model from the beginning, Managed Workplace allows you to easily migrate your business from one Edition to the other providing you complete business flexibility as your business evolves.

The most comprehensive integration with PSA and help desk software

Level Platforms provides special Editions for Autotask, ConnectWise, and Tigerpaw that represent a mutual commitment by both Level Platforms and the PSA vendors to work closely together to ensure that we continue have the deepest, most comprehensive and easiest-to-use integrations possible. Level Platforms has built similar two-way integration with other popular solutions including Microsoft CRM, Service Now, Solutions 360, CA Service Desk and others. With the growth of complexity and specialized services providers, Level Platforms is deeply committed to be the leader in supporting service collaboration including peer-to-peer, remote NOC solutions, and joint support with internal IT groups. As part of this commitment Managed Workplace supports PSA and help desk synchronization so that collaborative service providers can utilize the service desk that best supports their business needs while sharing support tasks for a specific customer.