Product

Remote Devices

Managed Services Providers can now combine the advantages of the agentless Onsite Manager with individual Device Managers to optimize remote monitoring and management benefi ts for any deployment scenario. With the hybrid architecture in Managed Workplace 2011 your services scale to any customer environment.

The Device Manager provides the best of all worlds with complete flexibility to create optimal deployment scenarios in any environment.

Device Manager allows the monitoring of Windows devices that are out of reach of Onsite Manager. These include roaming laptops, servers in remote offi ces or data centers, small home offices and clients with no server or peer-to-peer networks. Other opportunities include kiosks, digital signage and any application when a PC or server OS is acting as a process controller with a connection to the Internet.

Device Manager communicates directly with the Service Center but is still associated with a site in the Service Center. Sites can be exclusively configured with Device Managers or an Onsite Manager, or you can combine them. Device Manager is a simple, user-friendly install on supported Windows operating systems. You can quickly download and install Device Manager or email a link to your clients. Using an automated task, you can even push the Device Manager to target devices. The Device Manager can be branded to enhance the visibility and functi onality of your managed services offerings. You can set up a customized right-click menu that gives end users the opti on to get help, browse your support network, create a new service order, or other similar options.